The story begins when your child’s Christmas letter is returned unopened, inspiring them to deliver it to Santa themselves. They travel through the snowy night to the North Pole Post Office, where they discover a chaotic scene — the magical sorting machine has stopped working. The elves explain that it can only be restored by a wish that comes from genuine kindness. With everyone waiting in hope, your child steps forward and the magic responds. The machine roars back to life, the elves celebrate, and Santa personally thanks your child for saving Christmas. They return home filled with pride as the quiet magic of the night settles around them.